TipPanel offers different subscription plans to meet your needs. This page explains the available plans, how to upgrade or downgrade, manage payment methods, and view your billing history.
Subscription Overview
TipPanel offers several subscription plans to accommodate different needs and budgets. Each plan includes a set of features and limits that determine what you can do with your TipPanel account.
To access your subscription settings:
- Log in to your TipPanel dashboard
- Click on your profile picture or initials in the top-right corner
- Select Subscription from the dropdown menu
On the Subscription page, you can:
View Current Plan
See your current subscription plan, renewal date, and usage limits.
Upgrade/Downgrade
Change your subscription plan to better suit your needs.
Manage Payment
Add, update, or remove payment methods for your subscription.
Billing History
View and download invoices for past payments.
Note: All subscriptions are billed monthly or annually, depending on the billing cycle you choose. Annual subscriptions offer a discount compared to monthly billing.
Upgrading and Downgrading
You can change your subscription plan at any time to better suit your needs. This section explains how to upgrade, downgrade, or cancel your subscription.
Upgrading Your Plan
To upgrade your subscription to a higher plan:
- Go to your Subscription page
- Click Upgrade Plan
- Select the plan you want to upgrade to
- Choose your billing cycle (monthly or annual)
- Review the plan details and price
- Click Upgrade to confirm
- If you don't have a payment method on file, you'll be prompted to add one
- Complete the payment process
Note: When you upgrade, you'll be charged the prorated difference between your current plan and the new plan for the remainder of your billing cycle. Your new plan will take effect immediately.
Downgrading Your Plan
To downgrade your subscription to a lower plan:
- Go to your Subscription page
- Click Change Plan
- Select the plan you want to downgrade to
- Review the plan details and price
- Click Downgrade to confirm
- Read the information about downgrading
- Click Confirm Downgrade to proceed
Important: When you downgrade, your current plan will remain active until the end of your current billing cycle. The new plan will take effect at the start of your next billing cycle. No refunds are issued for the unused portion of your current plan.
Note: If you're downgrading to a plan with lower limits (e.g., fewer campaigns or messages), you'll need to ensure that your usage is within the limits of the new plan before the downgrade takes effect. Otherwise, some features or data may be restricted or removed.
Canceling Your Subscription
To cancel your subscription and revert to the Free plan:
- Go to your Subscription page
- Click Cancel Subscription
- Read the information about cancellation
- Select a reason for cancellation (optional)
- Click Confirm Cancellation to proceed
Important: When you cancel, your current plan will remain active until the end of your current billing cycle. After that, your account will be downgraded to the Free plan. No refunds are issued for the unused portion of your current plan.
Note: If your usage exceeds the limits of the Free plan (e.g., more than 1 campaign or 100 messages per month), you'll need to reduce your usage before the cancellation takes effect. Otherwise, some features or data may be restricted or removed.
Payment Methods
TipPanel accepts various payment methods for subscription billing. This section explains how to manage your payment methods.
Adding a Payment Method
To add a new payment method to your account:
- Go to your Subscription page
- Click on the Payment Methods tab
- Click Add Payment Method
- Select the payment method type:
- Credit Card: Enter your card details
- PayPal: Connect your PayPal account
- Follow the prompts to complete the process
- If you want to make this your default payment method, check the "Set as default" option
- Click Save to add the payment method
Note: TipPanel uses Stripe for secure payment processing. Your payment information is never stored on TipPanel's servers.
Updating a Payment Method
To update an existing payment method:
- Go to your Subscription page
- Click on the Payment Methods tab
- Find the payment method you want to update
- Click Edit
- Update the payment method details
- Click Save to update the payment method
Important: If you're updating your default payment method, make sure the new information is correct to avoid any interruption in your subscription.
Removing a Payment Method
To remove a payment method from your account:
- Go to your Subscription page
- Click on the Payment Methods tab
- Find the payment method you want to remove
- Click Remove
- Confirm the removal in the confirmation dialog
Important: You cannot remove your default payment method if you have an active paid subscription. You must either add a new default payment method first or cancel your subscription.
Billing History
Your billing history shows all past invoices and payments for your TipPanel subscription. This section explains how to view and manage your billing information.
Viewing Invoices
To view your billing history and invoices:
- Go to your Subscription page
- Click on the Billing History tab
- You'll see a list of all your past invoices, including:
- Invoice number
- Date
- Amount
- Status (Paid, Pending, Failed)
- Click on an invoice to view its details
Downloading Invoices
To download an invoice for your records:
- Go to your Subscription page
- Click on the Billing History tab
- Find the invoice you want to download
- Click the Download button next to the invoice
- The invoice will be downloaded as a PDF file
Note: Invoices include all the information you need for your accounting records, including your billing information, payment details, and itemized charges.
Receipt Settings
You can customize your receipt settings to include additional information or send receipts to a specific email address:
- Go to your Subscription page
- Click on the Billing History tab
- Click Receipt Settings
- Update your receipt settings:
- Receipt Email: Where to send receipt emails
- Company Name: Your company name for receipts
- Tax ID/VAT Number: Your tax identification number
- Billing Address: Your billing address for receipts
- Click Save to update your settings
Pro Tip: If you need receipts sent to your accounting department, you can set a different receipt email address than your account email.